AVAYA SYSTEM SUPPORT,MAINTENANCE and Upgrade
Kettering General Hospital NHS Foundation TrustEstimated Value
Not specified
Deadline
Not specified
Published
15 June 2026
Type
services
Overview
AVAYA SYSTEM SUPPORT,MAINTENANCE and Upgrade of hardware
AI Analysis
Powered by AI — always verify against official documents
This is a contract for ongoing support, maintenance, and hardware upgrades for an Avaya telecommunications or communications system used by a UK government organisation. The supplier will be responsible for keeping the system running, fixing problems, and upgrading equipment as needed.
Requirements
- Must be able to support and maintain Avaya systems (telecommunications/communications equipment)
- Must have expertise in Avaya hardware maintenance and upgrades
- Must provide timely response to system faults and issues
- No specific certifications, security clearances, or qualifications explicitly listed in this notice — check the full tender documents for detailed requirements
Key Tasks & Deliverables
- Provide ongoing support and maintenance for the existing Avaya system
- Fix hardware faults and system breakdowns when they occur
- Perform hardware upgrades to the Avaya system
- Ensure the communications system remains operational and up-to-date
How to Read This Tender
- 1This is a support and maintenance contract, not a one-off project — expect it to cover continuous service over a defined period (usually 1-3 years). Look for the contract length in the full tender documents.
- 2Check what's included in 'support' — does it cover 24/7 emergency response, standard office hours only, or something in between? This affects your staffing and costs.
- 3Avaya is specialised equipment — you'll need proven experience with this specific brand. If you don't have it, consider partnering with an Avaya specialist or reseller.
- 4Look for the service level agreement (SLA) section, which sets out response times (e.g. 4 hours for critical faults). This determines how quickly you must respond and what penalties apply if you miss targets.
- 5The notice is very brief — the full tender documents (often 50+ pages) will contain detailed specifications, pricing schedules, terms, and performance metrics. Download and read these carefully before bidding.
Tips for Small Businesses
- If you're not an Avaya specialist, consider partnering with a larger Avaya-certified reseller or contractor as a subcontractor — you handle the relationship with the customer, they provide the technical expertise. This lets smaller firms win work they couldn't do alone.
- Maintenance contracts often have low profit margins but provide predictable recurring revenue. Price carefully to cover staff, spare parts, and response time commitments — underbidding here can hurt you over a multi-year contract.
- Check if the government organisation will accept a consortium bid (you + a partner) or if they require a single supplier. Consortiums can reduce your risk but require clear agreements on who does what and how you split payment.
Award Details
MAINTEL EUROPE LIMITED
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
Actions
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How to Apply
Step-by-step submission guide
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Buyer Profile
Kettering General Hospital NHS Foundation TrustKey Dates
Published
15 June 2026
Submission deadline
Not specified
Notice type
award
Source
find a tender
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