Estimated Value
Not specified
Deadline
16 September 2026
19 days remaining
Published
21 August 2026
Type
Not specified
Overview
Digital Health and Care Wales (DHCW), on behalf of NHS Wales organisations and General Medical Services (GMS) providers, is seeking to establish an Open Framework Agreement for Ambient Voice Technology (AVT) solutions. The Agreement will support the adoption of innovative technologies that can improve clinical documentation processes and enable more efficient delivery of patient care.
AVT unobtrusively record patient and caregiver conversations and convert dialogue into structured outputs with minimal user intervention. These technologies are designed to support clinical documentation and workflows, enabling clinicians to focus on patient interaction while maintaining accurate and timely records.AVT solutions may include:• Ambient voice capture• Real-time speech-to-text transcription• Generative AI summarisation• Suggested structured clinical coding• Intelligent summarisation• Automated template population• Review and approval workflows• Integration with GP Systems (currently EMIS Web)• Insights and reportingWithin NHS Wales, AVT is positioned as a capability to support General Practice efficiencies and enhance patient care through improved documentation workflows.For full details of this requirement, please refer to the tender documents published ineTenderWales, Jaggaer (formerly Bravo Solution) ITT 126244https://etenderwales.ukp.app.jaggaer.com/web/login.shtml
AI Analysis
Powered by AI — always verify against official documents
Digital Health and Care Wales is setting up an open framework agreement for Ambient Voice Technology solutions to help NHS Wales GP practices automatically capture and transcribe patient conversations, turning them into structured clinical records.
Requirements
- Provide Ambient Voice Capture capability
- Real‑time speech‑to‑text transcription
- Generative AI summarisation and intelligent summarisation
- Suggested structured clinical coding
- Automated template population
- Review and approval workflow functionality
- Integration with GP systems – specifically EMIS Web
- Insights and reporting functionality
- Compliance with NHS Wales data security and privacy standards (e.g., GDPR, NHS Digital security standards)
Key Tasks & Deliverables
- Supply and install an ambient voice capture system that records patient and caregiver conversations unobtrusively
- Deliver real‑time transcription of recorded speech into text
- Generate AI‑driven summaries and structured clinical codes from the transcribed dialogue
- Automatically populate electronic health record templates with the generated data
- Provide review and approval workflow tools for clinicians to validate the output
- Integrate the solution with the EMIS Web GP system used across NHS Wales
- Produce dashboards, insights and reporting on usage, accuracy and clinical impact
How to Read This Tender
- 1Look for the sections on ‘Scope of the Framework’ and ‘Technical Requirements’ – they will detail the exact functionalities (e.g., transcription accuracy rates, coding standards) the buyer expects.
- 2Check the ‘Compliance and Security’ part – NHS contracts usually require adherence to specific data‑protection, information‑security and clinical‑safety standards; be ready to demonstrate certifications.
- 3Note the open‑framework nature – you can bid for a ‘lot’ (e.g., transcription only) or the full suite; the tender documents will explain how many lots there are and the evaluation criteria for each.
- 4Pay attention to the integration requirement with EMIS Web – you’ll need to show how your API or middleware will connect securely to that system.
- 5Beware of the ‘innovation’ language – the buyer may award extra points for novel AI approaches, but you must also prove reliability and clinical safety.
Tips for Small Businesses
- Partner with a specialist AI or health‑IT firm if you lack in‑house expertise – joint bids are common for framework agreements.
- Highlight any social‑value contributions, such as improving patient access or reducing clinician workload, as these are scored separately for SMEs.
- Consider offering a pilot or phased rollout to demonstrate value without committing to a full‑scale deployment upfront.
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
Actions
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Buyer Profile
Digital Health & Care WalesKey Dates
Published
21 August 2026
Submission deadline
16 September 2026
Notice type
UK4
Source
sell2wales
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