All Age Carers Support Service CRN/2026/57

Stoke-on-Trent City Council is undertaking a procurement exercise for a Carers Support Service. This new service contract will start on the 1st April 2027.

This service will improve carer's lives and deliver support to meet the outcomes in Stoke-on-Trent City Councils Carers Strategy: Stoke on Trent All Age Carers Strategy 10.2% of Stoke-on-Trent residents reported providing unpaid care to a family member or friend (Census 2021). With a population of 258,400 this means that approximately 26,000 people in Stoke-on-Trent are providing unpaid care, however it is anticipated numbers are significantly higher due to those carers who may not realise they are a carer.

The provider will be expected to have excellent understanding of Stoke's partnerships, statutory and voluntary and community sectors, communities, and will build strong working relationships that will help provide wider support across Stoke. The service must be visible, proactive and be a lead Carers Partnership Board member, working closely with the Partnership in driving the service and strategy outcomes forward.

The provider will be visible at key forums, events, and meetings to promote the service and take away learnings and information. The service will continually raise carer awareness across Voluntary and Community, Private and Statutory organisations to ensure carers are identified and supported early to mitigate carer breakdown.

Young Carers support will be aligned with the Council's Children and Families Service, Young Carers Team. Working closely with the team and schools to support 5-18yrs young carers.

The service will have designated workers to solely support young carers, and who will work alongside wider professionals trained to support particular needs. The service will deliver and signpost to initiatives and programmes that will support the carer to meet their outcomes along with subcontracting arrangements where needed.