Alarm Receiving Centre Call Handling System
Estimated Value
Not specified
Deadline
2 October 2026
Published
Not specified
Type
Service contract
Overview
This is the pre-qualification stage of a two stage process, for the procurement of a replacement Alarm Receiving Centre (ARC) platform supporting the Herts Careline service. North Hertfordshire District Council (NHDC) has previously undertaken Preliminary Market Engagement to inform this procurement.
The ARC forms a critical component of the Council’s telecare infrastructure, providing 24/7 monitoring and response capability for vulnerable residents and partner organisations. The current platform is approaching technical and contractual end of life and requires replacement with a modern, secure and resilient solution capable of supporting both legacy analogue alarm traffic and the transition to digital telecare technologies. NHDC uses an E-Tendering system (In-Tend) for all procurement activities.
Eligibility & compliance
Suppliers must submit their responses via the Supply Hertfordshire Portal at: Supply Hertfordshire Electronic Tendering Site - Home - You must be registered on the portal to submit a response. - If already registered, use your existing username and password. - A password reminder link is available on the homepage if required. - For technical difficulties, please contact the In-Tend Helpdesk at 0845 557 8079 or support@in-tend.com
AI AnalysisMembers
Requirements, key tasks and tips for reading this tender — included with Tendarix membership.
£4.99/month after a 7-day free trial. Cancel anytime before it ends and you pay nothing.
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
Actions
Start free trialto open noticeStart free trial to downloadCreate an account and start a 7-day free trial to open the buyer’s own notice and tender documents, plus fit scoring and the Bid Writer. Then £4.99/month — cancel anytime.
Open Bid WriterIndependent software, web & cloud studio. We design, build and grow digital products that quietly outlast their category.
How to Apply
Step-by-step submission guide
Submission Portal
Procurement Portal
Open the original notice
Click the button below to view this tender on the official portal
Find submission instructions
Look for "How to apply" or "Submission" sections in the notice
Register on the portal
Create a free account on the buyer's procurement platform
Download tender documents
Download all specifications, templates, and pricing schedules
Submit before the deadline
Complete all documents and submit through the portal — do not email unless explicitly instructed
Always check the official notice for the exact submission method and deadline.
Key Dates
Published
Not specified
Submission deadline
2 October 2026
Notice type
Pre-qualification
Source
council:supply-hertfordshire
Related Tenders
23044 Cambridgeshire county council - older people day services for huntingdonshire and south cambridgeshire
Cambridgeshire County Council is looking for providers to run day‑care services for older people with eligible care and support needs in Huntingdonshire and South Cambridgeshire. The services must help participants stay independent, reduce isolation and, where needed, provide personal care and dementia‑specific support. Providers will be selected through a Pseudo Dynamic Purchasing System (PDPS).
2513-26 - Network operating system (cisco)
East Riding of Yorkshire Council is looking for a supplier to provide a Cisco Network Operating System. The contract is for software and related IT services and is open to any company that can meet the buyer’s technical needs.
100112750 - Engagement, customer feedback and co-production support for adult social care
City of York Council’s Adult Social Care department wants a partner to help improve how they engage with service users, gather feedback and co‑produce services, especially by working directly with people who have lived experience of adult social care.
JP2026 - provision of security & stewarding services
Hull City Council is looking for companies to provide security and stewarding services. The work is split into two parts – one for events and another for protecting council buildings and assets – and will start in January 2027.