Adult Community Services - Surrey Downs

NHS Adult Community Services are healthcare and support services provided in local communities to adults (typically aged 18 and over), aiming to help them manage long-term conditions, recover from illness or injury, avoid unnecessary hospital admissions, and maintain independence in their own homes or community settings. Community services are a vital part of the health and care system, providing accessible, person-centred support to help individuals stay well and self-sufficient.

The Surrey Downs Health & Care Adult Community Services contract bridges primary, secondary, and social care, offering preventative, rehabilitative, and long-term support to patients. The service delivers a coordinated, multidisciplinary model via an integrated neighbourhood team, place based and specialist services model across 22 different service offerings.

This notice details the intention to award a contract under the Provider Selection Regime (PSR) 2023 - Direct Award Process C. The Surrey Downs Health & Care Service contract plays a vital role within the Surrey Heartlands Health and Care system, providing accessible, person-centred support that helps individuals stay well and independent in their own homes and communities.

The contract provides for a neighbourhood teams' approach to service delivery reflecting Surrey Heartlands ICB's commitment to providing services in convenient personalised settings, wherever possible away from an Acute Hospital environment. The service bridges primary, secondary, and social care, offering preventative, rehabilitative, and long-term support to patients.

The service delivers a coordinated, multidisciplinary approach to care via a tiered delivery model providing the 22 services. The Awarding Authority intends to award a contract to an existing provider following direct award process C for an 18 month term from 1st October 2025 - 31st March 2027.

The value of the contract is £45,361,760, over the term inclusive of potential extension options. This contract is being awarded under Direct Award Process C of the Provider Selection Regime (PSR) 2023 for the following reasons: • the relevant authority is not required to follow direct award processes A or B • the term of the existing contract is due to expire, and the relevant authority is proposing a new contract to replace that existing contract at the end of its term • the proposed contracting arrangements are not changing considerably from the existing contract • the relevant authority is of the view that the existing provider is satisfying the existing contract to a sufficient standard, according to the detail outlined in the contract, and also taking into account the key criteria and applying the basic selection criteria • the relevant authority is of the view that the existing provider will satisfy the proposed contract to a sufficient standard taking into account the key criteria and applying the basic selection criteria • the procurement is not to conclude a framework agreement or to award a contract based on a framework agreement. The service evaluation was reviewed against the 5 key criteria and weighted accordingly: Quality and Innovation 25% Improving access, reducing health inequalities, and facilitating choice 25% Integration, Collaboration & Service Sustainability 25% Value 15% Social Value 10%