Accident and Claim Management
NETWORK RAIL INFRASTRUCTURE LIMITEDEstimated Value
Up to £35,750,000
Deadline
9 January 2026
Published
17 October 2025
Type
Not specified
Overview
Network Rail currently operates a national fleet of circa 10,000 vehicles made up of cars, commercial vehicles and HGVs. We also operate circa 1,200 short term hire vehicles.
Network Rail is seeking to optimise the management of its Accident and Claims for all national vehicle related incidents, through minimising off road time, timely and professional nationwide customer service, and reducing emissions. Therefore we estimate a 12% car incident ratio and 18% commercial incident ratio.
The term shall be for an initial four (4) year period. At Network Rail's discretion this may be extended for up to two further two (2) year periods, a maximum total term of eight (8) years
Eligibility & compliance
The supplier shall be able to provide the following services: • Incident Reporting & First Notification of Loss (FNOL) • Incident Management • Repair Management • Claims Handling & Insurance Interface • Driver Support & Welfare • Reporting and Analytics to include Data Management and Security During the time period of 1st July 2024 to 30th June 2025, Network Rail reported a total of 1,858 incidents for the core fleet (197 for cars and 1,661 for commercial vehicles).
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Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Oracle Corporation UK Limited
£11m
total awarded
- 2
PBE Europe Ltd
£6m
total awarded
- 3
Tended Limited
£5m
total awarded
- 4
Hitachi Energy UK Limited
£6m
total awarded
- 5
Voestalpine Signaling UK Ltd.
2 contracts wonlatest 14 Sept 2026ends 30 Jun 2030£111m
total awarded
Oracle Corporation UK Limited is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
Network Rail Infrastructure LimitedKey Dates
Published
17 October 2025
Submission deadline
9 January 2026
Notice type
planning
Source
find a tender
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