602-NYC-CD - DFG Lifting Equipment

This contract is for the supply, installation, servicing, and maintenance of stairlifts and through floor lifts in domestic properties across North Yorkshire, supporting residents with mobility needs under the Disabled Facilities Grant scheme. It is divided into two Lots: Lot 1 – Stairlifts (straight and curved, including recycling and refurbishment) and Lot 2 – Through Floor Lifts (vertical lifts with associated building works).

The service includes site surveys, quotations, installation, testing, and user instruction, ensuring residents receive safe, reliable equipment tailored to their needs. Contractors will provide a five-year warranty, including regular servicing and a 24/7 call-out facility for urgent repairs.

Associated building works, electrical connections, and any necessary adjustments will be managed as part of the installation process. Delivery must meet agreed timescales—10 working days for stairlifts and 40 working days for through floor lifts—with consideration for the rural and urban spread of North Yorkshire.

The contract also requires strong customer care, safeguarding, and clear communication with residents throughout the process. Social value is a key element, with commitments to apprenticeships, local employment, community engagement, and carbon reduction initiatives.

Recycling and refurbishment of stairlifts will help reduce waste and support sustainability goals. Performance will be monitored through Key Performance Indicators, including response times, customer satisfaction, and service quality.

Estimated volumes are approximately 300 stairlift installations and 100 through floor lifts per year, plus ongoing servicing and maintenance. This contract aims to deliver high-quality, cost-effective solutions that improve accessibility, promote independent living, and contribute to the Council’s sustainability objectives.