Estimated Value
Not specified
Deadline
Not specified
Published
25 March 2026
Type
Not specified
Overview
Help us build the 360° Tenant Experience Portal We are looking to create a secure, integrated, self-service platform that would deliver our vision of seamless, transparent, and efficient services that keep customers happy and engaged, cementing our position as a trusted, go-to housing association Thirteen is seeking early discussions with suppliers capable of developing this transformational platform. Omnichannel Communication: Two-way messaging and bulk communication Smart Appointments: Real-time availability, preferred-person selection, Outlook/Teams sync.
Tiered workflow (self-serve, action-required, appointment-needed) with automated routing. Support Plans: Digital plans, signatures, reviews, and recommendations.
Secure Document Centre: Encrypted uploads, version control, tenancy documentation. Lettings & Sign-Up: Digital tenancy onboarding with rules-based matching.
Eligibility & compliance
Additionally, the supplier must demonstrate a strong capability and commitment to leveraging modern and emerging technologies, with a particular emphasis on: Embedding AI‑driven capabilities such as intelligent automation, predictive insights, and natural language processing.
Contact & helpdesk
Why engage with us: We have a clear vision to build future‑ready digital services that surpass the sector's traditional approach and redefine what customers can expect from housing providers We're all about real outcomes that matter to people: giving our customers the freedom to self‑serve in ways that fit their lives, resolving issues at first point of contact within the portal, and delivering a level of care and satisfaction that genuinely makes day‑to‑day life easier We work across rich integration landscape that will let your systems shine We work with robust standards: GDPR, WCAG, ISO 22458, ISO 27001/CE+ to create the conditions for a successful, secure, compliant, and innovative long‑term relationship Our aim is to shape the solution with diverse customers in mind from day one, including multilingual needs and inclusive content We're keen to hear your ideas and draw on your experience so you can help shape and influence the design from the outset What we'd like to deliver for our customers 360° Tenant Timeline: Profile, documents, interactions, appointments, and updates.
Additional details
Reporting: Near-time dashboards, KPIs, and export capability Open APIs (send and receive information in near real time) Who should respond We welcome interest from suppliers with experience in developing large‑scale portals, secure integrations, and accessible solutions for the public sector, along with expertise in workflow automation, case management, and calendar or scheduling capabilities. Maintaining a future‑focused product roadmap, showing ongoing investment in emerging technologies and continuous improvement.
Ensuring all AI features are secure, ethical, and compliant with relevant regulations and standards. Commitment to a collaborative innovation partnership, including opportunities to adopt new features early.
Call to Action Register your interest by providing examples of similar functionality you have delivered. Where possible, please include links or demonstrations for us to review. Email procurement@thirteengroup.co.uk
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Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
UNUM LIMITED
£316,660
total awarded
- 2
BEAL DEVELOPMENTS LIMITED
£24m
total awarded
- 3
BAYDALE CONTROL SYSTEMS LIMITED
- 4
KEEPMOAT HOMES LIMITED
£34m
total awarded
- 5
CITY WEST WORKS LIMITED
2 contracts wonlatest 17 Sept 2026ends 30 Sept 2027£5m
total awarded
UNUM LIMITED is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
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Buyer Profile
THIRTEEN HOUSING GROUP LIMITEDKey Dates
Published
25 March 2026
Submission deadline
Not specified
Notice type
planning
Source
find a tender
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