Estimated Value
Not specified
Deadline
Not specified
Published
18 August 2026
Type
services
Overview
This service will manage our 24/7 IT Service Desk and will provide significant improvement in performance such as calls answered in under 30 seconds, the percentage of calls lost and resolution of tickets. The benefits of the contract are: 1. 24/7 IT support services for our colleagues and customers 2.
Reduced call drop rates for customers 3. Improved responsiveness to customer IT issues 4.
A faster turnaround on incident and service requests 5. Reduced reputational damage due to the risks that come with a lack of Out of Hours support being provided to key customers 6.
Key dates
- Duration
- 36 months
Additional details
The ability to rapidly surge/scale support staff both up and down rapidly as business and environmental conditions demand 7. Reduced threat of effective cyberattacks due to 24/7 triaging of any security incidents flagged by our staff and customers 8.
Improved business continuity through having our first line service desk activities geographically outsourced. The Service Commencement Date shall be 16th November 2026 for a period of 36 months via Direct Award Procedure utilising CCS, Technology Services 3 (TS3) RM6100.
AI Analysis
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Award Details
AGILISYS LIMITED
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
ASTRAEUS CONSULTING LIMITED
1 contract wonlatest 25 Jun 2026
ASTRAEUS CONSULTING LIMITED is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
London Borough of RedbridgeKey Dates
Published
18 August 2026
Submission deadline
Not specified
Notice type
award
Source
find a tender
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