1404 - Provision of Out of Hours Service Desk for De Montfort University
De Montfort UniversityEstimated Value
Not specified
Deadline
21 January 2020
Published
18 December 2019
Type
services
Overview
De Montfort University has a requirement to purchase an IT service desk service to supplement DMU's service desk. The purpose of the additional service is to: 1. enable effective out of hours IT support to staff and students of the University; 2. act as cover for the service desk during departmental meetings during core hours; 3. act, if required, as an overflow for the ITMS Service Desk at peak times of the year or during exceptional circumstanced e.g. high levels of sickness on the service desk.
The service will be used for providing 1st line IT support and where necessary, escalating incidents to other IT support teams. Additionally, DMU is also ideally looking for the supplier to provide a desktop IT cover support service to provide additional project or support capability in respect of the installation of: 1.
PCs, and 2. Servers and storage.
Additional details
Full details of the requirements are set out in the Tender documents. Additional information: To apply please register on the In-Tend system where you can download the ITT documents: http://in-tendhost.co.uk/demontfort/aspx/Home Closing date on 21 January 2020 at 17:00 hrs. ****PLEASE DO NOT APPLY DIRECT TO THE BUYER AS PER BELOW**** Is a Recurrent Procurement Type? : No
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Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Infuse Consulting Limited
- 2
Servent Ltd
- 3
Keystream Group Limited
£37,375
total awarded
- 4
Enfuse Group Ltd
£44,544
total awarded
- 5
LA International Computer Consultants Ltd
£74,238
total awarded
Infuse Consulting Limited is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
DE MONTFORT UNIVERSITYKey Dates
Published
18 December 2019
Submission deadline
21 January 2020
Notice type
tenderAmendment
Source
contracts finder
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