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Awarded
4b18368c-f72f-4fec-8a2c-2dcd9c6bf1bb · Contract

Housing 21 - Call Monitoring

Housing 21

Estimated Value

£14,000,000 – £0

Deadline

31 October 2025

Published

9 June 2026

Type

services

SME SuitableSouth EastGBCPV: 79512000

Overview

Housing 21 awarded a contractor to provide a Call Monitoring service via a Restricted Tender process. In addition Housing 21 may also want to include an out of hours responsive repairs handling service to be included. This contract is for a period of 5 years with an option 2 years + 2 years + 1 year.

Key dates

Duration
5 years

AI Analysis

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Award Details

Appello Careline Limited

31 Oct 20251 Nov 202531 Oct 2035

£14,000,000

Likely incumbents

Suppliers who won similar work from this buyer in the last 5 years.

1 found
  1. 1

    Appello Careline Limited

    1 contract wonlatest 9 Jun 2026

Appello Careline Limited is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.

Actions

View original noticeOpen Bid Writer
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Buyer Profile

Housing 21
Typepublic body
RegionUK
Total contracts2
Total spend£0
View buyer profile

Key Dates

Published

9 June 2026

Submission deadline

31 October 2025

Renewal expected40% confident

October 2026

Predicted using median duration of UK contracts in the same CPV division (11 months from contract start date → renewal expected by Oct 2026).

Notice type

Contract

Source

contracts finder

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