PME - COMMUNITY DENTAL SERVICE REPLACEMENT IT SYSTEM

Betsi Cadwaladr University Health Board are looking to hold demonstration days with suppliers to demonstrate their community dental service replacement IT systems. The Health Board are looking for demonstrations from suppliers that have experience in the provision of dental systems and services.

BCUHB Community Dental Services (CDS) delivers a comprehensive range of services across 24 clinic locations and 5 administrative locations in North Wales, including specialist clinics, hospital-based general anaesthetic services, a prison site and oral health promotion teams. The Service provides care for approximately 60,000 patients annually, spanning routine, specialist, urgent, and preventative dental care.

This includes clinic-based treatment, minor oral surgery, general anaesthetic procedures, oral health promotion, and an out-of-hours emergency dental service, alongside mobile service provision. CDS supports a diverse and often vulnerable patient population, including children with complex needs, individuals with physical or learning disabilities, patients requiring specialist or sedation services, and those who may otherwise struggle to access mainstream dental care.

The service is delivered by a multidisciplinary workforce of approximately 200 staff, including clinical, administrative, and support roles. The scale, complexity, and critical nature of CDS provision highlight the importance of resilient and effective digital systems to support safe, efficient, and accessible service delivery.

The Health Board are looking to invite interested suppliers to participate in a demo day to demonstrate systems. This engagement will be limited and open to suppliers with demonstrable experience in the provision of dental systems and services, in order to ensure alignment with clinical requirements and mitigate delivery risk. Please only register intertest to participate within the demo day if you have experience in the provision of dental systems and services.The Health Board have put together a spreadsheet of requirements they will wish to discuss/view during the demo day.