Supply of printing equipment and maintenance servicing
Tonbridge & Malling Borough CouncilEstimated Value
Not specified
Deadline
Not specified
Published
4 June 2026
Type
services
Overview
2 Printing devices. Maintenance over a 5 year contract.
Software upgrades and support. Direct award under framework: Framework Title: Multifunctional Devices and Associated Products and Services Lot Framework Reference CPC KJ/01/2024
AI Analysis
Powered by AI — always verify against official documents
The UK government is buying 2 printing devices (likely multifunction printers that can print, copy, and scan) and paying for maintenance, repairs, and software updates over a 5-year period. This is a direct award, meaning they've already chosen a supplier framework and are now calling for quotes from approved suppliers on that framework.
Requirements
- Must be an approved supplier on the 'Multifunctional Devices and Associated Products and Services' framework (CPC KJ/01/2024)
- Must be able to supply 2 printing devices meeting the framework specification
- Must provide maintenance servicing for the full 5-year contract period
- Must provide software upgrades throughout the contract
- Must provide technical support for the devices
Key Tasks & Deliverables
- Supply and deliver 2 multifunction printing devices
- Provide planned maintenance visits over 5 years (schedule to be confirmed)
- Carry out reactive repairs and troubleshooting when devices break down
- Install and deploy software upgrades when released
- Provide user support and helpdesk assistance for the devices
- Replace parts and consumables (toner, drums) as needed during maintenance visits
How to Read This Tender
- 1This is a 'direct award', which means the buyer has already selected a framework of pre-approved suppliers — you must already be on the CPC KJ/01/2024 framework to bid. If you're not, you cannot bid on this notice.
- 2Check the framework agreement documents carefully — the real terms (price, service levels, response times) are often set out there, not in this notice. The notice is just the call-off order.
- 3The 5-year maintenance commitment is the bulk of the work — understand what 'maintenance servicing' means in practice: is it quarterly visits, annual visits, or call-out only? The framework should specify this.
- 4Look for any specific device specifications or requirements in the full tender documents — the brief description here doesn't mention brands, specifications, or volume of pages per month the devices must handle.
- 5Clarify who pays for consumables (toner, paper) — is this included in the maintenance price or billed separately? This affects your pricing significantly.
Tips for Small Businesses
- If you're not already on the framework, you cannot bid. Check if you can join the framework for future opportunities — but you'll miss this contract.
- The 5-year length is attractive for cash flow (predictable revenue), but price competitively for the full term — the buyer will compare total cost of ownership across all bidders.
- Consider whether you can handle maintenance calls yourself or if you'll need to subcontract repairs to a larger supplier — factor this into your quote, as call-out times and service levels are critical.
Award Details
Ricoh UK Ltd
Independent software, web & cloud studio. We design, build and grow digital products that quietly outlast their category.
How to Apply
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Buyer Profile
Tonbridge & Malling Borough CouncilKey Dates
Published
4 June 2026
Submission deadline
Not specified
Renewal expected70% confident
August 2031
Predicted using explicit duration found in the tender description (60 months from publication date + 60 days (estimated) → renewal expected by Aug 2031).
Notice type
award
Source
find a tender
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