006460 - Telephony Infrastructure and Software
Newcastle City CouncilEstimated Value
Up to £1,700,000
Deadline
9 July 2019
Published
1 August 2019
Type
services
Overview
The solution must be scalable and capable of handling approximately 2,000,000 inbound contact centre calls, 900,000 corporate calls outgoing calls and support 130 colleagues. The solution must be future proof and capable of supporting agile and mobile working.
The Council require a on-premise enterprise solution. This procurement exercise is a call off agreement from the CCS Network Services Framework (RM 1045) Lot 5.
Only organisations on the approved list will be considered for this opportunity. The initial contract length is for 60 months with 2 x 12 month options to extend.
Contact & helpdesk
Newcastle City Council and Your Homes Newcastle (YHN) are looking to modernise its current provision of telephony within the Contact Centre and back office.
AI AnalysisMembers
Requirements, key tasks and tips for reading this tender — included with Tendarix membership.
£4.99/month after a 7-day free trial. Cancel anytime before it ends and you pay nothing.
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
Actions
Start free trialto open noticeCreate an account and start a 7-day free trial to open the buyer’s own notice and tender documents, plus fit scoring and the Bid Writer. Then £4.99/month — cancel anytime.
Open Bid WriterIndependent software, web & cloud studio. We design, build and grow digital products that quietly outlast their category.
How to Apply
Step-by-step submission guide
Submission Portal
Contracts Finder
Open the original notice
Click the button below to view this tender on Contracts Finder
Find the submission method
Look for "How to apply" section — most tenders link to an eSourcing platform (e.g. In-Tend, ProContract, Jaggaer)
Create an account
Register on the eSourcing platform for free — you'll need a company email and DUNS number
Download tender documents
Download the ITT (Invitation to Tender), specification, pricing schedule, and any templates
Submit your response
Upload completed documents through the portal before the deadline — late bids are automatically rejected
Most buyers do NOT accept email submissions. You must submit through their eSourcing platform. Check the notice for the exact link.
Buyer Profile
Newcastle City CouncilKey Dates
Published
1 August 2019
Submission deadline
9 July 2019
Notice type
award
Source
contracts finder
Related Tenders
Managed IT and cyber security service provider - pre-qualification (stage 1 of 2)
North East Autism Society (NEAS), a North East England charity, is seeking to appoint a Managed Service Provider (MSP) to deliver managed IT and cyber security services across the
Sunderland alternative provider medical services (APMS)
North of England Commissioning Support (NECS) is a commissioning support service working for and on behalf of NHS North East and North Cumbria Integrated Care Board (the Relevant A
Gb-middlesbrough: planning consultancy services for land disposal
The University is looking for a qualified planning consultant to advise on how best to promote, plan and sell a piece of land on Lacy Road, Middlesbrough for residential development.
Sunderland integrated sexual health service (PSR direct award process C - notice of intention to make an award of a contact to the existing provider)
A contact for the provision of the Sunderland Integrated Sexual Health Services ("the Service") including enabling open access, cost effective and high quality provision of contrac